Cases Associate

As a Cases Associate, you will play a crucial role in managing and resolving issues that arise on various online marketplaces, with a primary focus on Amazon. Your responsibilities will involve submitting cases to address a wide range of issues, from product listings and inventory discrepancies to policy violations and customer inquiries. Your attention to detail, problem-solving skills, and effective communication will be essential in ensuring a smooth and compliant marketplace operation.

Key Responsibilities:

Case Submission and Management:

Initiate cases on Amazon Seller Central and other marketplaces to address issues related to product listings, inventory management, order fulfillment, and customer service

Ensure accurate and detailed documentation of case submissions, including relevant information and attachments as required

Issue Resolution and Troubleshooting

Analyze and troubleshoot various issues affecting product listings, inventory data, and seller performance metrics

Collaborate with internal teams and external partners to identify root causes and implement effective solutions

Escalate complex or high-priority issues to appropriate stakeholders for further investigation and resolution

Compliance and Policy Adherence:

Maintain a thorough understanding of marketplace policies, guidelines, and best practices

Ensure that all case submissions and resolutions comply with marketplace rules and regulations

Communication and Follow-Up:

Communicate effectively with marketplace support teams to provide updates, clarify information, and expedite case resolution

Note: This position requires availability to work US business hours. Candidates must be able to accommodate a schedule that aligns with standard US working hours to effectively collaborate with the team and meet the needs of our partners. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.