CATIA Support

Skills/Description:

• Technical Support on CATIA V5 Application, CATIA V5 Licensing, Installation, Administration -
• CATIA V5 GA, Service Pack & HF installation and management
• SIMULIA Abaqus Installation and license Management
• DSLS & LUM Installation and Configuration
• Installation and Configuration of Flexnet licensing
• Good Knowledge of the DS licensing portfolio
• Able to provide advice to customers for the correct licensing module
• Manage the customer licenses – License transfer request, License generation request
• Customer Media management – Provide necessary media to the customer
• Customer Service Request (bugs coordination with DS)
• Knowledge of CATIA Macros, Power Copies & Library management
• Ability to Troubleshoot various applications and system administration-related issues
• Good knowledge of various OEM Environment setups and configuration
• Should be able to resolve issues and day-to-day delivery timeline on own
• Effectively communicate with customer and understand requirement
• Interaction with customers for technical discussions and value additional suggestions
• Adhere to given SLA#s and keep the customer satisfaction index high
• Customer issue management
• CATIA V5 application – Part Design, assembly, drafting, Surfacing, Tolerance Analysis, DMU Navigator workbench knowledge necessary