CCaaS Architect

Key Responsibilities:

• Design, develop, and deploy CCaaS solutions that meet client requirements.
• Conduct discovery sessions with clients to identify business requirements, technical requirements, and pain points.
• Develop a Statement of Work (SOW) that outlines the scope, timeline, and deliverables of the project.
• Work with project managers to define project timelines, milestones, and dependencies.
• Develop architecture diagrams and technical designs that illustrate the proposed solution.
• Configure and customize CCaaS platforms to meet client requirements.
• Integrate CCaaS platforms with third-party applications and systems.
• Develop test plans and conduct testing to ensure the solution meets quality standards.
• Provide technical guidance and support to project teams and clients.
• Participate in knowledge transfer sessions with project teams and clients.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience designing and deploying CCaaS solutions.
• Expertise in cloud-based contact center solutions, such as Amazon Connect, Twilio Flex, or Genesys Cloud.
• Understanding of contact center technology, including ACD, IVR, call routing, and workforce management.
• Experience with integration technologies such as REST APIs, Webhooks, and SFTP.
• Ability to develop technical designs and architecture diagrams using tools such as Visio or Lucidchart.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Strong analytical and problem-solving skills, with the ability to identify issues and develop solutions quickly.
• Ability to manage multiple projects simultaneously and prioritize tasks based on client needs.

If you are a highly motivated and experienced CCaaS Architect looking for a challenging opportunity  to design and deploy cutting-edge contact center solutions, we encourage you to apply for this  exciting role. Please submit your resume and a cover letter outlining your qualifications and experience.