Change Management Consultant

Key Requirements and Technology Experience:

Key Skills; Change Management, Incident Management, Problem Management.
Leading the change management activities within a structured process framework.
Designing the strategic approach to managing change and support operations that fall within the domain of change management.
Evaluating the change impact and organizational readiness to limit potential risk.
Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.
Evaluating the risk of change and providing actionable guidelines on reducing the impact.
Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
Conduct post-implementation reviews to assess the decisions and performance related to the change request.
Review and record requests for change (RFCs)
Categorize change requests
Prioritize changes according to business objectives
Manage the transition of changes from the development team to operations
Accept or reject RFCs
Convene the change advisory board (CAB) meetings
Coordinate the building, testing, and implementation of changes
Mediate conflicts related to the change where necessary
Create and circulate the change schedule
Maintain all change documentation (policies, procedures, templates, etc.)
Produce management reports
Knowledge in related ITIL processes including incident management, problem management, Configuration Management
Minimum 3-5 years' experience handling change management process with experience in Client Tool
ITIL Certification