Change Management Lead

In this role, you will: 

• Collaborate with business owners, process SME's, and other stakeholders to review the current state against proposed future state processes, systems and review change impacts. 
• Lead and document change impacts by conducting impact analyses and other change management assessments
• Develop training materials that will used in instructor-led sessions or as part of self-paced offerings 
• Develop communication materials to ensure adoption of new ways of working and technology solutions for both internal and external stakeholders 
• Project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)

Minimum Qualifications

• 5+ years of experience in project/program/change management and/or training content development and delivery on similar programs
• Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation
• Experience working on enterprise-scale, multi-country digital transformation projects
• Experience working on multi-release projects following the Agile methodology
• Bachelor's degree or equivalent experience

Preferred Qualifications

• Background in CRM implementations such as Salesforce is highly preferred
• Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus
• Change management certification (such as PROSCI) or other designation is a plus
• Proficiency with Client iWork Tools - Keynote, Numbers, Pages. 
• Experience working with sales teams in US Education or Government markets 
• Passion for problem solving and overcoming business challenges in partnership with others
• Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners. Past experience developing communications and training materials
• Experience collaborating on projects with a geographically dispersed team in a highly-matrixed, fast-paced environment. Requires onsite presence to effectively collaborate with the team
• Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks
• Resilience, tenacity, and attention to detail

 Education:
Bachelor's degree or equivalent experience

Required Skills:
CHANGE MANAGEMENT
TECHNICAL DOCUMENTATION
B2B
CONTENT DEVELOPMENT