Chat Support

Role & Responsibilties:

- Take Chat and provide accurate answer to customer queries.

- Delivery excellent customer support & services and offering patient assistance at all times.

- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).

- Deliver customers support & services effectively through active communications.

- Meet and exceed all key performance indicators set by the company and the client.

- Adhere to Chat flow procedure & Processes as well as requirement of Quality Assurance.

- Abide to De-escalation processes that involving dissatisfied customer.