Cherwell Developer

About the job

Cherwell Developer

Dallas, TX (Hybrid)

Phone + Skype

Job Description

This is a hands-on, technical position. The qualified candidate must have extensive experience configuring, developing, and deploying solutions on the Cherwell platform. Cherwell development experience across multiple ITIL processes e.g. Service Request, Incident, Change, etc. is highly desirable. The position will require the candidate to build dashboards and customized workflows for processes and procedures, customize user interfaces, and interface with existing customer data sources and tools. Strong analytical and problem solving skills are required.

Requirements

3 5 years experience configuring and developing customer solutions on the Cherwell Service Management platform

Experience in Cherwell development in a multi-environment setting i.e. dev/test/stage/production

Knowledgeable of Cherwell application installation and administration

Ability to learn new technologies quickly and thrive in a fast-paced environment

Bachelor's degree in computer science, software engineering, or relevant field, or equivalent experience

Preferred Qualifications

Minimum 5 years of successful ITSM configuration and deployment experience

Technical knowledge of Microsoft SQL, LDAP, SAML, and Active Directory

Familiarity with MS Exchange

Experience with report writing via SQL Reporting, Cognos, PowerBi, or other reporting tools

Development experience in APIs, web services

Ability to work independently and meet deadlines with minimal supervision

Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus

Excellent verbal and written communication