CISCO Device Engineer

Responsibilities : 

•              Cisco Cloud Collaboration Technologies:

•              Hybrid Calendar

•              WebEx App formerly known as " WebEx Teams "

•              Video Conferencing (Cisco TelePresence)

•              Room OS 11

•              Cloud Calling

•              Control Hub Administration

•              Site Service Administration

•              Jabber

•              VoIP Protocols such as SIP, MGCP and SCCP

•              Video Devices i.e., Cisco Room Series Room OS11, Desk Pro

•              Microsoft Exchange / Active Directory / Outlook/ Teams

•              Analytical skills and technical knowledge to take on service problems of moderate to high complexity

•              Able to decipher VoIP, Video and Webex topologies

•              Scripting and automation are a plus

Key Responsibilities

•              Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies

•              Responsibilities include: Problem management, Incident management, and Change Management

•              Creates accurate project specifications

•              Drive proof of concepts to test new capabilities and technologies

•              Management and coordination of vendor and third-party escalation support

•              Provide technical input to create, maintain and implement content and standards

•              Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.

•              Works on prioritized/assigned features for ongoing sprints

•              Proficient with Voice, Video and WebEx technologies

Education & Experience

•              Up to 4 years of experience with voice video and Cisco Webex platform on and off premise

•              Experience with a Cisco Cloud Collaboration tools and VoIP Protocols

•              Bachelors Degree in computer science, computer engineering, or equivalent work experience

•              Microsoft Teams experience is a plus