Cisco Device Engineer

Job Role - CISCO Device Engineer

Location - Phoenix, Az/Sunrise Fl

Experinence Required - 4+ years

Responsibilities : 

• Cisco Cloud Collaboration Technologies:

• Hybrid Calendar

• WebEx App formerly known as " WebEx Teams "

• Video Conferencing (Cisco TelePresence)

• Room OS 11

• Cloud Calling

• Control Hub Administration

• Site Service Administration

• Jabber

• VoIP Protocols such as SIP, MGCP and SCCP

• Video Devices i.e., Cisco Room Series Room OS11, Desk Pro

• Microsoft Exchange / Active Directory / Outlook/ Teams

• Analytical skills and technical knowledge to take on service problems of moderate to high complexity

• Able to decipher VoIP, Video and Webex topologies

• Scripting and automation are a plus

Key Responsibilities

• Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies

• Responsibilities include: Problem management, Incident management, and Change Management

• Creates accurate project specifications

• Drive proof of concepts to test new capabilities and technologies

• Management and coordination of vendor and third-party escalation support

• Provide technical input to create, maintain and implement content and standards

• Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.

• Works on prioritized/assigned features for ongoing sprints

• Proficient with Voice, Video and WebEx technologies

Education & Experience

• Up to 4 years of experience with voice video and Cisco Webex platform on and off premise

• Experience with a Cisco Cloud Collaboration tools and VoIP Protocols

• Bachelors Degree in computer science, computer engineering, or equivalent work experience

• Microsoft Teams experience is a plus