Mandatory skills:
- A general expertise working in virtualized environments using Citrix
- Expertise in Xenapp/XenDesktop MCS Process
- Expertise in Microsoft (W365 & AVD) technologies
- Expertise in designing and implementing enterprise Microsoft W365/AVD and Citrix XenApp/Citrix cloud hosted solutions in Azure, AWS and on prem environments
- Experience with Citrix Application Delivery Controllers (Netscalers)
- Expertise with thin client technologies, preferably IGEL and HP hardware
- Knowledge of Windows Active Directory Domains integration with networking, Group Policy, Anti-Virus applications, DHCP, DNS, and WINS.
- Good scripting skills using PowerShell/Python/C++
- Extensive troubleshooting skills, with experience in using tools such as CDFtrace, Process Explorer and Process Monitor.
Good to have skills but not mandatory
- A good understanding of Active Directory, Group Policy
- Good knowledge on FS Logix
- A good understanding of SCCM
- ITIL v3 Foundation
- Knowledge of Azure and AWS cloud fundamentals
- Experience automating processes with Service Now
- Automated Workflow Configuration and Orchestration, understanding of Automation Architecture
- Experienced / comfortable with collaborating via email and verbally providing 3rd level support to 2nd level support teams