Description

  • Perform oversight of day-to-day processing activities of government and mortgage-backed operations team, including exception resolution, achievement of metrics and benchmarks, adherence to controls, audit follow-up, compliance, and risk management activities.
  • Make well-informed, effective, and timely decisions using available data and perceive the impact and implications of decisions. Hold self and others accountable for measurable high-quality and timely results.
  • Understand and apply principles, procedures, requirements, regulations, and policies related to specialized business functions. Support and drive continuous improvement for process and procedures; ensure procedures are continually followed and updated.
  • Articulate and present complex or technical information clearly and effectively to partners and/or non-technical colleagues in both small and large group settings.
  • Lead performance management by developing and coaching the team. Be a strong talent evaluator with a focus on developing others to perform by providing ongoing feedback and opportunities to learn through formal and informal methods.
  • Use subject matter expertise to review and enhance the control environment and identify and implement operational improvements.
  • Build and maintain strong relationships with internal and external partners to facilitate issue resolution, operational improvements, and risk reduction. Take a lead role on department projects and initiatives.
  • Implement short and medium-term strategy and ensure execution of divisional goals at a department level.
  • Lead development of training plans and delivery to meet staff development targets.
  • Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Key Skills
Education

Bachelor’s Degree

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