Client Services Manager (MSP)

Key Responsibilities:

• Responsible for managing and building client relationships.
• Ensure program process and policy is adhered to.
• Review weekly, monthly, and quarterly reports to improve performance and meet program KPI’s.
• Coordinating with sales and delivery team to provide support to the client.
• Support all requisition related activities such as: requirement qualification and prioritization, coordination and follow up on interviews, and active client/candidate engagement with the goal of getting a placement.
• Develop and expand relationships at all levels. Attend and participate in requirement intake calls, score card meetings, sales events or any vendor management event that will help build relationships with vendor management personnel.
• Partner internally to ensure required levels of recruiting support and sales coverage are met so the company meets and exceeds expectations with the client.
• Engage candidates throughout the hiring process to promote a positive candidate experience.

Qualification:

• Experience in staffing & recruiting, VMS (Vendor Management Systems), or staffing MSP (Managed Services Provider).
• Positive attitude and team player.
• Strong written and verbal communication skills.
• MS Office (word, excel, ppt) experience.
• Bachelor’s degree preferred.