Client Services Project Specialist

Job Description:
Responsibilities:

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with a variety of business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Required Qualifications & Characteristics:

• JD from an accredited US law school or foreign law degree and LLM
• Flexible and customer service focused
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Top 3 Required Skills:

• Acute attention to detail
• Analytical - Be able to spot issues and escalate if appropriate
• Articulation/Problem solving – Needs to be comfortable reaching out to a group as to how to move forward and then effectively communicating why they are rejecting it
• Organization and multi-tasking a must – Will be looking at a lot of data