Client Services Project Specialist

Job Description:
Responsibilities:

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with a variety of business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Required Qualifications & Characteristics:

• JD from an accredited US law school or foreign law degree and LLM
•  Flexible and customer service focused
•  Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
• Ability to handle changing or competing priorities to support business needs
•  Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Top 3 Required Skills:

• Must have JD
• Candidate must have experience in complex document review and show they have critical thinking skills.
• Work effectively in a highly collaborative environment with a variety of business partners