Client Srvc Quality Spec

Job Description

Gains familiarity with Client Service Quality concepts, practices and methodologies.

With Guidance, Learns To Perform Specific Duties, Including

Live call monitoring and recording

Reviewing and contributing to the team’s process for call and case management

Reviewing logged cases within a selected case tracking pool

Reporting on the team’s and individuals’ progress against selected metrics and performance measures

Providing timely feedback to team members based on daily reviews.

Learns and applies company Client Service Quality’s processes and procedures. Specifically, our Central Dispatch business.

Assists with special projects as assigned