Client Sucess Associate

Job description:

This role will be selling growth programs across the globe, this role would require a hypergrowth mindset, strong pedigree, and high sales rigor to drive customer success (farming), enterprise (new hunting business) and inbound (high-volume transactional business) teams, aggregative 100% of the global business. The existing 10,000+ clients are spread across geographies, revenues (USD 500 Mn to over USD 50 Bn), and verticals, even including startups. The role involves international travel to collaborate with leadership onsite and meet clients. 



KEY RELATIONSHIPS 



Reports to Client Success Manager/Vertical Head 

Other key Onsite Representatives relationships Techno-commercial team 

Consulting/Research team. 



KEY RESPONSIBILITIES 

Offer continuous support for assigned client accounts by driving the consumption of strategic actionable insights and driving high-impact decision making. 



Proactively initiate new project pipeline through additional analysis or research for the client by working closely with the research team 



Generate new opportunities within existing accounts. 



Manage research projects for clients such as market sizing, pricing analytics, competitive landscape assessment, benchmarking studies and more by coordinating between the client, onsite & research team. 



Identify other strategic areas for revenue within existing client organizations to develop more client relationships. 



Coordinate and lead the entire business development process - introductions, presentations, proposals, and closing. 

Required and most valued skills: 



Ability to learn quickly, great relationship building and communication skills, ability to understand and connect problems, desire, and work ethic to grow professionally and personally. 

IDEAL EXPERIENCE 

Proven experience in Customer Success and Client Relations. 

Experience in relationship building, reviving dormant accounts, account mapping, upsell & cross-sell within the client accounts. 



Strong Education Pedigree + Consulting Experience + Sales Experience (Trio) ▪ IIT/IIM or any similar / higher pedigree. 

Experience with marquee consulting firms will be key to drive and sell growth consulting programs across the globe. 

Minimum 3 years of direct sales experience and having grown up the ranks is key to playing this role. Experience in any B2B set-up is preferred; however, operational rigor is key and B2B experience can be optional / exempt for the right profile. 



Industry Experience 

Experience working with high-growth or high-pedigree companies or in a high-octave sales culture. B2B consultative selling with international selling will be preferred however, this is optional. 



Hypergrowth and Business Mindset 

The role requires a leader with a growth and a problem-solving mindset, as well as experience with dynamic, global, and high-growth businesses. 





If interested and suitable, revert back with an updated resume on mitali@r2rconsults.com