Cloud Architect

Job Description:

• on the life sciences sector.
• Minimum 10 years working in a Infrastructure Support-oriented role coordinating multiple organizations and service-delivery partners.
• Experience in the implementation of multi-partner support solutions to address the specific needs of life-sciences remote users.
• Experience with stare-of-the-art remote hardware provisioning and configuration.
• Experience with Okta IAM platform and administration.

ROLES AND RESPONSIBILITIES:

• Works with Lead BIS Operations and Support – Global to develop support strategies and then implements solutions with best-in-class partners.
• Ensures the team understands and complies with quality standards and regulatory requirements as per the global documented processes.
• Evaluates performance of infrastructure environments to recommend changes to processor, memory, storage, workflows, operating systems, security products, patching, and licensing.
• Recommends changes as it relates to global infrastructure environment to any hosted or proposed projects.
• In partnership with our managed service provider, develops and maintains infrastructure documentation and knowledge base articles related to frequently asked questions and common incidents.
• Ensures completion of IT infrastructure project requests by original completion date as determined and assigned during project planning or established service level agreements (SLAs).
• Provides daily support guidance in the areas of infrastructure managed by our managed service providers.

Technical Documentation:

• Create detailed technical documentation, including system diagrams, configurations, and operational procedures.
• Maintain accurate records of project progress, changes, and outcomes.
• Provide clear documentation for end-users and support teams to ensure proper system usage and troubleshooting.
• Educate and train staff on information security best practices:
• Conduct regular security awareness training sessions for employees.
• Provide guidance on secure practices related to data handling, access control, and incident reporting.
• Develop, execute, and track security measures:
• Implement and monitor security protocols to protect information, network infrastructure, and computer systems.
• Regularly assess the effectiveness of security measures and adjust as needed.
• Track key performance indicators (KPIs) related to security incidents, response times, and system vulnerabilities.
• Collaborate with Business Partners:
• Work closely with business leads and product owners to understand solution requirements.
• Identify and apply architectural patterns that align with business needs.
• Ensure Cloud Security and Privacy:
• Monitor the company’s cloud privacy in collaboration with BIS security.
• Address technical issues promptly and professionally