Cloud Hosting Specialist

You will be our resident WordPress expert! 
We take time to understand our customers goals and challenges, help with WordPress questions, make recommendations, and relay feedback to help improve our knowledge base articles and training material.
Work through voice, chat, and ticket channels to help Bluehost Cloud customers with their WordPress / Hosting needs. 
Identify opportunities to develop new trainings, learning materials, and drive creation of VOCs to prioritize issue resolution for bugs and defects You will create a positive customer experience by walking Bluehost Cloud customers through plugins and themes. 
Your success within the role, not only allows you to help small and medium businesses achieve their goals but also contribute to making Bluehost one of the continued leaders within our industry.

Who you are & what you’ll need to succeed.

Must have a customer first attitude and want to empower others to deliver an unmatched WordPress experience. 
Knowledge in troubleshooting and resolving WordPress / Hosting issues. 
You have a strong desire to teach WordPress and web-based technologies. 
You enjoy interacting with customers over voice, chat and tickets. 
You like to use critical thinking skills to diagnose and solve problems.

Why You’ll Love Us

We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment. 
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. 
We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally. 
We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! 
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!