Cloud Network Operations Architect

The Operations Architect is responsible for defining the standards, protocols, procedures, tools, and resources required to manage the on-going operations and support of the new Financials solution. This role involves collaboration with a diverse team, including the System Integrator (SI) and product vendor, Technical Lead, Compliance Lead, and Operations Lead, Operations, and agency staff experienced in operating cloud solutions. The focus will be particularly on the SaaS software procured for this engagement. The Operations Architect will make recommendations based on the SI and product vendor’s maintenance and support standards and procedures, best practices and business needs to formulate an organizational structure as well as standards that will implement post go live to maintain the new solution.

Task areas as:

• Defining Job cycles supporting nightly, daily, weekend, quarterly, and annual requirements.
• Assisting in management of end user security.
• Monitoring SI and product vendor data security protocols, audits, and mitigation of identified issues.
• Determining the timing and procedures for adopting a software upgrade.
• Monitoring Service Level Agreement (SLA) metrics for software and support/maintenance services.
• Designing and implementing a cross-system monitoring solution, including Cloud SaaS vendor, legacy on- premises vendor solutions, responsible services, and other tasks that support the management of the end state business solution.
• Managing on-going and new configuration tasks.
• Monitoring the performance of the infrastructure hosting the software.
• Overseeing typical operational support tasks such as data backups, application and network performance monitoring and tuning, and load balancing, etc.

The Operations Architect will also make recommendations regarding:

• LAN/WAN hardware, software and Internet/intranet/Extranet integration and linkage.
• Other products that may be needed to enhance or improve network hardware, software, and telecommunications in support of implementation and on-going support.
• Software performance standards, policies, and procedures.
• On-going systems training for system administrators and operational support staff.
• Protocols and tools to troubleshoot the system to maintain operational integrity and security.
• Coordination of efforts with the SI and product vendor for upgrades and routine maintenance.

Required Skills

• Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.
• Minimum of three years of implementation experience in one or more of the following disciplines: data integration across platforms, application development, application programming interfaces (APIs), database management and administration, systems administration, and operations.
• Minimum of three years of experience in an operations leadership or architecture role.
• Experience with Software as a Service cloud implementations particularly those in which legacy on premise applications have been migrated to cloud delivery options.
• Knowledge of JavaScript, CORBA, PPTP, and groupware products.
• Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to, TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.
• Experience in DevOps within an Agile environment.
• Demonstrated experience in working in a 24 X 7 operational environment and business solution.