Cloud Operations Engineer

Job Title: Cloud Operations Engineer

Location: Fort worth, TX   (Hybrid)

Duration: Contract (1 year +)

Key Responsibilities:

• Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions, and protect system availability through incident, problem, and change management.
• System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to improve monitoring and alerting.
• Incident Response and Root Cause Analysis: Work with major incident response teams for escalations and monitoring during major incidents

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Systems, or Engineering preferred.
• a solid understanding of cloud architecture and DevOps principles.
• Strong exp in Event monitoring and alerting, DevOps, Infrastructure Support, or IT Major Incident Management
• Experience with monitoring tools (Dynatrace, CloudWatch, Zabbix, SCOM).
• DevOps application performance tuning.
• Strong writing skills for documentation.
• Proficient in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.).
• Knowledge of ITIL best practices (certification is a plus).
• Familiarity with SDLC lifecycle.
• Experience in SLA/KPI-driven environments.
• ServiceNow proficiency.
• General scripting/programming skills (Python, Node.js, Ruby, Perl, Bash/sh)
• Availability: Able to work in a 24/7 environment and provide on-call support.