Cloud Operations Engineer

Responsibilities
Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs
Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate with the team to handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
Work First Shift: 7am - 4pm EST
Requirements
2+ years experience with being an on call DevOps, SRE, or Cloud Operations engineer 
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data collection and analysis, and reporting
Knowledge of database operations and concepts
Expertise with networking technologies like DNS, TCP/IP, etc
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Knowledgeable about a wide range of web and internet technologies
Capability to write small programs/scripts to solve both short-term systems problems
A CS/CE degree or equivalent experience
At least 1 of the following programming languages: Java, Go, Python, Javascript
A keen interest in learning new things