Cloud Solution Architect

Min 8 years of Telephony/VoIP experience with a focus on Contact Center applications
Min 8 years of Experience with a focus on cloud based contact center applications CCaaS
Min 8 years of Experience with Genesys CX Cloud installation, implementation and configuration
Min 8 years of Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
Min 8 years of Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.
Min 8 years of Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.
Min 8 years of Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).
Min 8 years of Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security

Min 8 years of Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions..
Min 8 years of Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions..
Min 8 years of Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.
Min 8 years of Ability to quickly adapt to changes in process, requirements, goals, and organizational change..
Min 8 years of Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
Min 8 years of Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures
Min 8 years of Prepares technical reports by collecting, analyzing, and summarizing information and trend.
Min 8 years of Provides engineering support for large-scale 24x7 operational environment, including off-hours
Min 4 years of Effective organizational, planning and time management skills.
Min 8 years of Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.).
Min 4 years of Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly.
Min 4 years of Advanced database and presentation software skills..
Min 4 years of Advanced research, analytical, and problem solving skills..
Genesys cloud certified