Cloud Support Engineer

Professional Cloud Experience 

Linux - Strong Linux Administration 

Description

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services

Identify opportunity for process improvements within technical support strategies and plan

Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP

Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team. Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries

Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary

Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation