Cloud Support Engineer

Primary Responsibilities:

• Provide frontline Cloud operational support, incident management, and administration for Client including AWS, Snowflake, MongoDB Atlas, and Confluent Cloud
• Identity and Access Management across various Cloud platforms
• Cloud secrets management including deployment, rotation, and tooling integration
• Design and implement centralized observability and monitoring/alerting solutions to ensure availability
• Manage Cloud backup and recovery solutions for critical infrastructure
• Assist with implementation of Cloud Security policies and guardrails
• Create and maintain Terraform IaC to ensure architectural consistency and security
• Design and implement best practices for operational excellence, security, reliability, performance, efficiency, and cost optimization across Cloud platforms
• Create and maintain documentation related to the Client Cloud Program
• Mentor junior team members on secure Cloud Ops design principles and IaC
• Stay current with industry trends and lead operational innovation initiatives

Job Requirements:

• Bachelors degree in Information Technology or equivalent experience
• AWS Cloud Architect Associate certification or equivalent
• 3+ years hands on AWS Support experience
• 5+ years hands on experience in Information Technology, preferably in financial services
• Strong knowledge of Terraform or Python based orchestration tooling and source control experience (Github)
• Knowledge of Identity and Access Management technologies and best practices
• Familiarity with cross-cloud monitoring solutions (DataDog preferred)
• Cloud Incident Management experience and ability to participate in on-call rotation
• Experience with backup and recovery tooling (AWS Backup preferred)
• Experience working with Linux/UNIX and Docker or other container technologies
• Able to work as part of a high performing, collaborative team with minimal supervision