Compliance Specialist

Gap analysis of ITSM processes, identifying areas of improvement and setting up improvement objectives accordingly in close coordination with client. Enhancement objectives (Total=25) were set for the complete year of 2022 across all areas of service management

Measuring, reporting, and analyzing the defined improvement objectives on weekly basis

Prepared a unified weekly status report for all the objectives significantly reducing the time spent for preparing multiple manual reports

Significantly increased the work orders automations and reduced the delays in approvals

Coordination with tools (reporting, automation & monitoring tools) team to better understand the tools and leverage capabilities and reduce the manual efforts of process managers/practitioners

Maintenance of the ISO 20000 standard and ensuring compliance by all teams and reporting on the service performance to different clients