Computer Systems Analyst

Duties and Responsibilities:

• Researching and analyzing sotiware products that satisfy agency use and customer expectations. Documenting and presenting recommended findings to management.
• Monitoring, assisting and resolving customer support through the help desk by phone, in person, or remote session in a timely and friendly manner.
• Creating and deploying computer images.
• Assist managers to monitor and comply with State data security requirements.
• Coordinate with management and stakeholders on installation and repair of equipment, user training, and workstation management.
• Develop and execute regular reports as requested and required.
• Create and deliver training to system users and/or system support technicians as needed.
• Management and support of computer lab.
• Create clear, concise documentation of system updates, project work assigned, troubleshooting processes as requested.
• Atier-hours support as needed.

Education

A bachelor’s degree from an accredited college or university with any degree and need to have experience in Information Systems, Engineering, Business, or other related scientific or technical discipline or two (2) years of equivalent experience in a related field.

General Experience:

Must have two (2) years of computer experience in assignments of a technical nature working under close supervision and direction.

Skills

- Scientific Data analysis - Algorithm development - Statistical modeling - Database management - Data visualization - Data presentation - Machine learning - Data annotation - Scientific programming