Description

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different Organizational Units (OU)
  • Able to look up attributes
  • Able to reset password and unlock accounts.
  • iOS Management, Support, and Deployment
  • Setting up new phones/I pads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
  • Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
  • Network troubleshooting

Internal vs external

  • VPN
  • LTE
  • Wi-Fi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed
  • Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex

Hardware Deployment

  • ServiceNow
  • Ticket management
  • Ticket assignment

Key Skills
Education

Any Graduates

Back To Jobs