Responsibilities:
Information Systems Operations/Maintenance:
Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following:
Video Teleconferencing Services: Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system, ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures, install equipment, and maintain the technical capabilities for the integrated presentation system. Knowledgeable of software packages for the integrated presentation systems, maintain a detailed inventory to ensure all equipment signed out, set up technically workable and effective audio-visual communications solutions, provide support during formal ceremonies, presentations and events, perform inventory and provide input to acquire supplies, maintain the base locators, local and Defense Switched Network (DSN) databases, review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations.
IT Customer Service Desk Operations: Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary. Close-out of work order documents when completed. Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock. Perform early maintenance one day per week starting at approximately 0600.
Required Skills and Capabilities: Knowledge of ADPE asset management processes; knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach. Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC.
Educational and / or Experience Requirements: Minimum HS diploma, SEC+CE, Microsoft Certification
About Inalab Consulting, Inc.
Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing “Cost-effective Solutions” to our customers.
Working at Inalab Consulting, Inc.
Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:
HS diploma, SEC+CE, Microsoft Certification