Configuration Management Technical Lead

JOB DESCRIPTION: The Configuration Management Technical Lead (CML) will serve on the Enterprise Configuration Management team, who is responsible for the centralized process governance and ownership of Client Configuration Management program.

The Configuration Management program is responsible for ensuring the creation of adherence to, and reporting of deviations from configuration baselines for all of CLient IT owned assets.
The individual will work alongside the Configuration Management Process Lead to create governance around the necessary data management necessary to achieve process governance requirements and goals

Additionally, this individual will be responsible for assisting in the decision-making process of any and all tools that would support Huntington's overall fleet management strategy (i.e. Automation & Orchestration tooling such as Ansible, Puppet, etc.)

This individual will also be responsible for working with our Asset Management and Automation Engineering teams to ensure that proper alignment of Onboard/Offboard process with necessary tooling to create "secure from the start" devices

This is not an engineering role but would need to be well versed in IT Engineering to be successful

Job Details
 

Manage the day-to-day governance activities of the Configuration Management process for in-scope IT Assets to ensure compliance with Client standards

Develop, implement, and mature configuration management practices, solutions, and controls to support the Configuration Management roadmap

As a stakeholder in the Configuration Management 2.0 Program, provide technical subject matter expertise to the Program Manager and in-scope platform resources to ensure the goals of the program are delivered on-time

Evaluate/onboard additional platforms to increase coverage in the enterprise and build a roadmap for 2024 and beyond

Improve and maintain baseline approval processes in partnership with InfoSec architects and risk partners

Provide guidance to IT Asset owners on drift reporting and mitigation processes

Mature ServiceNow workflows, data structures, and overall data availability

Mature and optimize governed processes with emphasis on automation

Mature reporting including depth of data as well as breadth of the process footprint to drive governance, risk metrics, security analysis, process efficiency, modeling, and controls

Mature key performance indicators (KPI), and critical success factors (CSF) in alignment with the business needs and leadership vision

Increase governed process visibility through dashboards and other presentations of metrics (including KPIs and CSFs) for measuring compliance with controls and standards

Continually evaluates standards and controls for fit and compliance prior to scheduled reviews and testing

Directs, prioritizes, and schedules audits of the process; ensures that any corrective actions identified are carried out

Ensures that relevant CI data in CMDB is maintained by following approved Configuration Management processes, procedures, and control compliance, highlighting anomalies and errors and takes appropriate action

Coordinates Configuration Management issues with other departments when needed

Provides training to IT Asset owners in support of Configuration Management

Champion process improvements, simplification, and automation across the enterprise

Engages with other teams to keep an up-to-date view on their objectives and activities

This role requires the individual to be a leader, self-motivated and tenacious, thrive in a collaborative, fast-paced environment, and drive tasks to completion on agreed schedules

As the Configuration Management Technical Lead, you will bring value by understanding Huntington's overarching roadmap initiatives, such that s/he can assist the team in the appropriate decomposition and prioritization of work

Technical Skills

Must Have

Excellent interpersonal and communication skills; ability to form strong relationships

Experience of IT service management principles including management of configuration items (CIs)

Good understanding of CIS Benchmarks and how they relate to security configurations/baselines

Must be detail oriented, analytical, and self-directed to make decisions supported by thorough data analysis

Experience of cloud technologies, in particular AWS

Bachelor's degree in an IT field of study

ITIL certified

8+ years of experience in IT with infrastructure background

5+ years of experience in Configuration Management

5+ years of experience in ITIL process

3+ years of ServiceNow experience 3+ years of experience in Agile practices

Nice To Have

10+ years of experience in IT with infrastructure background

8+ years of experience in Configuration Management

Data Lake experience/exposure, especially in AWS

ServiceNow development/design experience, API/REST

Current or held certifications such as ITIL, IAITAM, and Agile/Scrum

Ability to develop and refine processes to adhere with security controls

Tableau reporting experience

Python scripting experience/knowledge