Description

  • 5 or more years’ experience in NICE CXone and UC environments.
  • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C#), and testing of real time systems.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical).
  • Desire to work in a fast-paced environment.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
  • Contact Center as a Service (CCaaS) software management and domain experience.
  • NICE CXone and CXone Studio Experience
  • 1-3 years of .NET experience (C#, , Web Services, etc.)
  • Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
  • Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.
  • Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
  • Proficiency in Microsoft Office products i.e., Outlook, Word, Excel, PowerPoint and Visio.
  • Strong technical, analytical, and problem-solving skills.
  • Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
  • Ability to establish and maintain strong working relationships with key internal associates and partners.
  • Self-motivated, attention to detail and excellent judgment skills.

Key Skills
Education

Any Gradute

Back To Jobs