contact center engineer

Must be local - Hybrid role

Must have a valid LinkedIn profile

Tell Us About Your Department

Omni-Channel Contact Center Engineering Team responsible for managing enterprise customer care technology application and experiences.

Project Description

Migration of a contact center platform from legacy contact center technology to cloud based solutions.

Position Summary/Job Description

We are looking for a candidate with experience in enterprise contact center solutions/technologies. Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.

 

• Experience in any of the top cloud solutions (AWS, Azure or GCP)
• Proficient in at least one of ReactJS, JavaScript or TypeScript.
• Have experience in building systems in any language and love learning.
• An expert in building and utilizing JSON data sources.
• Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.
  
   

Skills Overview

What are the top five skills and number of years of experience required to perform this job?

 

• 5+ years of software development experience
• Cisco/Avaya/Genesys Contact Center solutions - Minimum 5 years
• Cloud Contact Center Solutions - Minimum 2 years
• ReactJS/JavaScript/TypeScript - Minimum 3 years
  
   

What are some preferred/nice to have skills the manager is looking for?

 

• Experience with Twilio Contact Center Implementation is highly preferred.
• Prior experience with writing and optimizing Twilio Functions.