Contact Center IVR Developer

About the job

Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions

 

• Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
• Collaborate with project team members to provide input to design specifications related to speech application.
• Develop IVR / Speech applications using CVP Studio, VXML, and Java - Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting.
• Develop simple grammars for speech applications - Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog
• experience in VoiceXML IVR technologies.
• experience in Advanced Speech Recognition solution design and development.
• experience in grammar design, development (ABNF, GRXML), and testing. - 3+ years experience in speech tuning and grammar analysis. - VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc - Proficient written and verbal skills. - Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
• Strong knowledge of various speech engine capabilities and tuning concepts - Ideal candidate will have experience with Nuance and/ or IBM WVS speech engines/ tools
  
   

In addition, the ideal candidate will have experience with: - Cisco CVP platform & CVP Studio including java development of custom elements - Nuance speech engines (ASR/ TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify

 

• Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components - Voice Biometrics and Nuance SpeechSecure and Verifier 4.0. - Implementing Natural Language applications and tools - Dictionary creation for ASR/ TTS - SSML and tuning Text-To-Speech systems - VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
• Traditional IVR platforms such as Intervoice, Edify, or Nortel - Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic)
• Integration with back-end data systems and CTI (Cisco ICM, Genesys, Web Services, HTTP/ XML, Database via SQL, JDBC/ ADO.NET (MS SQL Server, Oracle, Informix), CLEO / Legacy emulation (ex. 3270), Fax, Reporting)