Conversational AI Quality Assurance Tester

Required Qualifications:

• 7+ years experience Quality Assurance testing Conversational AI Virtual Assistants (Voice & Chat) in enterprise contact centers
• 4+ years’ experience implementing automated testing leveraging Cyara Botium & Velocity
• Excellent relationship-building skills and proven ability to work collaboratively through various lines of business and functional areas, promoting a culture of proactive teamwork
• English as a first language as a hard must have due to the voice bot testing requirements

Required Qualifications:

• 7+ years experience Quality Assurance testing Conversational AI Virtual Assistants (Voice & Chat) in enterprise contact centers
• 4+ years’ experience implementing automated testing leveraging Cyara Botium & Velocity
• Excellent relationship-building skills and proven ability to work collaboratively through various lines of business and functional areas, promoting a culture of proactive teamwork
• English as a first language as a hard must have due to the voice bot testing requirements

Preferred Qualifications:

• Experience testing IBM Watson Assistant Voice & Chat Bots
• Familiar testing language models, text to speech, speech to text
• Familiarity with leveraging Postman for API testing
• Experience working in SAFe / Agile methodology
• Understanding of Rally for project and test management
• Knowledge and experience testing software applications within the Healthcare industry
• Experience interpreting  dialog flows in LucidChart and/or Visio
• Healthcare experience a plus

Key Responsibilities:
Lead Automation engineer with hands-on experience with Conversational AI Virtual Assistants Voice and Chat bots leveraging Cyara automation testing tools

Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures

Able to implement a continuous testing approach and add efficiency to the way teams work, speed to adopting innovations, quality and test automation

Ensure test coverage and execution of test cases that exercise all critical inter-system integration points, including creation, execution and automation of complex functional and regression test scenarios to avoid leaked defects.

Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions

Responsible for Test planning including Test Strategy, Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Defect Management and Test Summary reports leveraging user stories, business requirements, UX design specifications

Strong understanding of Defect Workflow, Agile methodology