Minimum 20+ years of experience in IT Service Delivery. Should possess good knowledge and hands on experience on IT delivery, IT Program Management, Operations management, IT Managed services.
Good to have experience in handling ERP applications.
Responsible for ROI. Expertise in delivering highest standards of customer service.
Responsible for entire gamut of the business.
Should possess ability to intervene from presales to customer satisfaction.
Should be quick-witted to cultural differences.
Must to adapt the business model to be culturally relevant without losing its identity.
Ability to thrive in high-pressure situations
Outstanding negotiating skills; Analytical thinker with superior problem-solving skills
Solid history of data-driven strategic development; Decisive and committed
A natural leader who inspires and motivates those around them