Coupa Consultant

Job Description:

• Support users and suppliers in Source to Contract, Procure to Pay system and related business processes in Coupa
• Hands on experience in Coupa Risk Assess Module
• Exposure on various Enterprise level applications and it’s integration to Coupa.
• Ability to assess the integration issues and pass on them to downstream or upstream stakeholders and ensure it gets fixed on time.
• Liaise with Product (Coupa) team on a need basis and ensure on time resolution to the customer.
• Support the team in service delivery, quality control, support activities and improvement opportunities Source to Pay Stream
• Take ownership to refresh and streamline documentation on system and process.
• Provide metrics/dashboard to the management.
• In addition, ad-hoc responsibilities as assigned due to changing business needs and to expand the candidate’s scope of experience.

Candidate Skill and Experience:

• 6 to 8 years of experience in Coupa Application Support or a similar role, ideally in an MNC
• 2 implementations – End to End Coupa Application
• Experience in working within Service Level Agreements (SLAs)
• Experience in managing reporting and achieving customer satisfaction