CRM Business Analyst

Job Description

•  Interact with business functional users and executives to understand business requirements.
• Participate in migration and release management processes and perform other Dynamics system admin duties as needed.
• Provide full back-end system administration tasks and day to day support.
• Responsible for User experience, including onboarding, licenses/permissions, training, gathering feedback and troubleshooting problems.
• Responsible for building Flows, Workflows and Process Builds, sales maps, and other processes as needed.
• Advise on complex Microsoft Dynamics CRM business cases and propose comprehensive solutions based on Dynamics CRM.
• Create functional requirement, estimates, and functional design for projects and/or enhancements.
• Work with the internal staff to implement functions and features of D365 as needed including but not limited to workflows, data imports and exports, automation, and optimization opportunities.
• Develop a thorough understanding of the business needs and priorities by developing strong relationships with business owners.
• Design, Configure, implement, and support Dynamics 365 application user security in O365 environment.
• Update on planned service outages and feature releases with Microsoft, coordinate with the technical team and business stakeholders.
• Accountable for properly following all IT standards, processes, and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Software Delivery Life Cycle (SDLC).
• Translate/Map business requirements into D365 functions. Help to build and implement testing scenarios.

Minimum Education Required:- All the responsibilities mentioned above are in line with the professional background and requires an absolute minimum of a bachelor’s degree in computer science, computer information systems information technology, a closely related field, or a combination of education and experience equating to the U.S. equivalent of a bachelor’s degree in one of the aforementioned subjects.