CRM business analyst

CRM business analyst:

Responsibilities
•        Partner with stakeholders across business units (ex: Business Operations, Customer Service, Sales & Finance) to develop analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
•        Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
•        Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
•        Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
•        Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations.
Required skills and qualifications:
•        Bachelor’s degree (or equivalent) in information technology or computer science
•        Ability to think independently and regard business challenges as “opportunities” rather than “obstacles”.
•        Ability to use analytical skills to divide and simplify complex business problems into simple and manageable ones.
•        Ability to document and present problems and solutions.
•        Team player with solid communication skills
•        High proficiency in Excel, Word, and PowerPoint. Above average skills in SQL & PL/SQL
Preferred skills and qualifications
•        Strong working knowledge of relevant Microsoft applications, including Visio.
•        Proven ability to manage projects and user testing.
•        Extensive experience with data visualization
•        Experience with ERP and/or CRM systems preferred.
•        Experience with formal system development methodologies preferred.
•        Experience in Oracle ERP (Service Contracts, Field Service, Install Base) highly desirable.