Description

Job Description 

  • Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service
  • Proficiency in designing, developing and implementing business processes, plugins and workflows 
  • xperience in designing and creating custom entities and relationships between those entities
  • Experience in handling multiple business unit with data segregation and cross BU access/roles
  • Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint  
  •  Experience of software development using Microsoft .Net, C#, JSON and jQuery 
  • Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps
  • Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)
  • Experience in developing automations using Power Automate and Power Apps 
  • Experience in developing application which can be published to Azure  
  •  Experience in handling huge volumes of case and email records
  • Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application
  • Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD
  • Experience in designing and automating the survey forms using MS Forms Pro
  • Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus
  • Hands-on experience in developing Power BI Dashboards & Reports is a plus
  • Provide troubleshooting/technical support
  • Actively participate in design and analysis sessions to ensure sound team decision-making
  • Support system and user acceptance testing activities, including issue resolution
  • Complete technical documentation to ensure system is fully documented
  • Share best practices and lessons learnt from past implementation efforts
     

Key Skills
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