Description

Job Position:
 

  • Support Analyst will report directly to a Supervisor and is expected to effectively work both independently and in a team environment.
  • This position interacts directly with Dealer.Com clients and partners as well as internally with team members, managers and leaders within the Dealer Support organization.
  • In addition, this position collaborates with other partner teams such as, Performance Management, Implementation and Advanced Support teams. This position does not supervise any other positions.

  •  

    Skills:
     
  • Bachelor’s degree preferred
  • 2-3 years of technical support experience a plus
  • Demonstrated ability to provide world class service and entice our clients to become “raving fans”of Dealer.Com
  • Working knowledge of HTML, CSS, Bootstrap and broad website concepts
  • Strong analytical skills and data-driven thinking
  • Excellent written and verbal communication skills
  • Strong troubleshooting software systems and applications
  • Strong teambuilding skills with demonstrated problem solving abilities
  • Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner
  • Self-directed, driven, and enthusiastic
  • Ability to multi-task and perform in a fast-paced environment

Key Skills
Education

Bachelor's degree

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