Customer Communications Specialist

Customer Communications Specialist

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Location: United States - Remote

Department: Customer Support & Success

Region: Americas

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What we are looking for?

The Customer Success team is looking for a Customer Communications Specialist to execute our efforts for educating and communicating with our customers in order to enhance their lifecycle. You should be detail-oriented and adept at communicating in writing and verbally with stakeholders of all levels. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful!

What you will do?
 

• Collaborate with colleagues across Product Management, Engineering, Security Research, Marketing, Services, and others to execute communications to all SentinelOne customers and partners.
• Draft systemic and recurring communications to keep customers informed and educated on the latest updates and enhancements.
• Develop and execute ad hoc surveys soliciting customer feedback and analyze results for follow-up action and discussion in executive-level reporting.
• Review journey-based and value-driven engagement in our 1:Many customer segment periodically to provide input on necessary updates.
• Edit and refine draft communications that are customer-facing or have customer impact, including from other teams as needed.
• Ensure that teams and leaders are informed of important external communications and prepared for expected response from customer-facing teams.
• Track and analyze departmental and organizational KPIs and execute against mutually agreed upon timelines.
• Undertake other responsibilities, as required.

What skills and knowledge should you bring?

• Possess a customer-centric approach–you enjoy working with customers.
• Ability to engage and communicate with audiences that vary in size, product sophistication, and lifecycle stage.
• Ability to understand, communicate, and manage change in a fast-paced environment.
• 3+ years of experience in technical writing, communications, corporate marketing, customer marketing, or public relations with a focus on existing customers.
• Exposure to technical ideas and concepts and familiarity with Information Technology and/or Security sectors.
• Familiar with Customer Success, CRM, and surveying tools and platforms.
• Experience with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.) 
• Experience building and/or executing persona-based campaigns.
• Impeccable written and verbal communication skills.
• Experience in communicating with customers from diverse cultures.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.

What will separate you from other candidates?

• Previous security industry experience or endpoint security-specific experience
• Experience with Totango (or other Customer Success tools) and Salesforce
• Experience with Canva or Figma
• Experience with reporting tools such as PowerBI or Tableau
• Professional competency in one or more foreign language(s)
• Experience with HTML and/or CSS

Why us?  

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events
  
  
   

This U.S. role has a base pay range that will vary based on the location of the candidate.  For some

locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting

process.  You can also reach out to the recruiter with any questions.

 

Base Salary Range

$80,000—$100,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.