Customer Service Associate

Job Description:

As a  Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers of one of the largest retailers in the world through inbound calls and chat in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 

This is the job for you if: 

• You excel at handling customer inquiries of varying types (i.e. account information, order status, product information, etc.)
• You are an active listener and can leverage probing question skills
• You have a proven track record for hitting performance and sales targets
• You are able to make sound decisions with a strong sense of urgency
• You bring an enthusiastic personality

Qualifications:

• A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• Must have a valid government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Solve problems systematically, using sound business judgment, and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Prior customer service experience preferred.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others