Customer Service

Principal Duties:

• Provide exceptional customer service while efficiently and effectively managing customer calls.

• Efficiently and accurately execute all transactions including inquiries, complaints, etc.

• Identify customer needs through in-depth probing

• Swift problem solving and issues resolution with the application of sound judgment and fact gathering.

• Management of daily workflow to attain prescribed timeline and quality metrics.

Qualifications:

• Call Center and Customer Service experience is required: 2-4 Years of previous call center experience.

• Willing to work in a call center environment with heavy telephone customer interaction.

• Strong Interpersonal & Communication (verbal and written) skills: professional, courteous, empathetic, level-headed, composed, adaptable and accountable

• Excellent customer service.

• Must demonstrate a history of strong job attendance (absences are not permissible during the 5-week training) and workers must maintain department attendance standards at all times for the duration of the assignment.

• Candidates must demonstrate effective listening skills, the ability to problem solve and negotiation abilities.

• Proficient using a CRM, computers, MS Windows navigation and the Internet.

• Candidates must possess a proven record of dependability, be able to self-manage and have excellent time management skills.

• This is a busy environment and candidates must be able to successfully handle stressful situations while managing a heavy workload.