Customer service phone representative

Position Description
 

We are seeking a dedicated professional who thrives in a fast-paced environment and is eager to contribute to our success.

General Duties & Qualifications
The ideal candidate will have a solid understanding of basic office equipment, including a personal computer and electronic key system (EKS) telephone with a headset. Key responsibilities include:

• Communicating and recording information accurately.
• Questioning others to determine specific needs.
• Dealing with people patiently and professionally.
• Proofreading and correcting errors on forms or records.
• Receiving and placing telephone calls efficiently.
• Handling large accounts or more complex issues.
• Leading, teaching, guiding, and motivating teams.
• Providing first-level problem resolution.

Skills Required

• Strong communication skills with attention to detail.
• Ability to work patiently with diverse individuals.
• Proficiency in proofreading and verifying information.
• Experience in handling challenging situations effectively.

Experience Required

• Demonstrated ability to communicate and record information accurately.
• Experience in questioning and understanding customer needs.
• Proven patience and professionalism in customer interactions.
• Proficiency in proofreading and correcting errors.
• Experience in handling large accounts and complex issues.
• Leadership skills in guiding and motivating teams.
• Experience in first-level problem resolution.