Customer Service Representative

Job Description

 

• Shift Hours: 8-5pm
• The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships.
• Provide professional communication via phone and email to our customers and internal support teams.
• Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
• Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).
  
   

KNOWLEDGE, SKILLS, ABILITIES

 

• High school diploma or equivalent required. Associate's degree preferred.
• Two years of related customer service experience preferred.
• Experience with personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.
• Solid understanding of Salesforce CRM and Infor XA ERP Systems.
• Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
• Ability to demonstrate judgment, tact and diplomacy in dealing with customers, as well the ability to handle confidential and/or proprietary information.
• Initiative and organization skills are extremely valuable to ensure good customer service.