Description

Details:

  • Ability to effectively communicate with collectors via telephone, email, and online chat
  • Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
  • Ability to effectively manage multi support systems
  • Maintain an in-depth knowledge of all products and processes.
  • Identify and accurately call out potential trends and consumer concerns.
  • Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
  • SAP knowledge a plus.
     

Must Have Requirement:

  • Minimum of 3-years in a contact center environment preferred.
  • Bi-lingual/multi-lingual in French Canadian or Spanish.
     

What you’ll bring:

  • Excellent Customer Service Skills
  • Proven leadership skills
  • Ability to work with a high degree of accuracy and attention to detail
  • Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
  • Strong technical aptitude and knowledge of PC and Mac
  • Ambitious with ability to prioritize strong organizational and time management skills
  • Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
  • Ability to accurately assess the entire situation to make an informed decision
  • Minimum of 3-years in a contact center environment preferred
  • Associates degree preferred or a combination of some college and equivalent work experience.
  • Knowledge of Microsoft Office Suite applications
  • Bi-lingual/multi-lingual in French Canadian or Spanish a plus

Key Skills
Education

Any Graduate

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