Customer Service Senior Representative

Key Requirements and Technology Experience:

Key Skills: Customer Service, Grievances, Attention to detail.
Delivers specific delegated Customer Service tasks assigned by a supervisor.
Receives requests by mail, telephone, or in person regarding insurance claims/policies.
Responds to inquiries from policy holders, providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.