Job Description :-
The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls during Shifts 9:00 AM—5:30 PM, which includes one unpaid 30-minute lunch. The client would like to start with a three-month contract that may be extended up to six months.
Hybrid role. For the first two weeks of training, the candidate will work the 8:00 AM to 4:30 PM EST shift.
Roles & Responsibilities :-
· Answer gas leak line and create gas leak orders Facilitate emergency appointments
· Contact customers to provide appointment updates and/or reschedule missed appointments.
· Assist dispatch with daily reporting—logistics, AM/PM order reports.
· Assist dispatch supervisor with Board of Public Utility reports when necessary.
· Assist scheduling department with outbound calls, mark outs, and reporting when applicable.
· Provide business support for field operations--account review, order creation, etc.
· Performs other related departmental duties as required.
Minimum Qualifications :-
Skills & Abilities :-
Customer Care/Customer Service
Any Gradute