Customer Service/Sports Specialists-Bilingual/Spanish

Job Description:

As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sports and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:

• Creating best-in-class experiences for people that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the caller, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Effectively using all available technology tools and resources to resolve inquiries
• Developing/maintaining a general knowledge of client’s products and services

What we offer:

• Competitive hourly rates, paid training and PTO -- be sure to ask about our  NEW Global Flexible Vacation Policy!
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

• High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Fluency in English & Spanish
• Excellent communication skills as well as strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction
• Strong knowledge of and passion for sports
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
• Microsoft program proficiency

We will provide equipment, but to  work from home  you must have: 

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)