Customer Success Engineer

What You Will Do

You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
You will ship code to enhance our internal tools
You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
You will be our customer advocate in influencing product roadmap and improvements

What You Bring To The Table

You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
You have a great track record of driving successful technical adoption with medium to large-sized projects
You have hands-on experience in administering and deploying enterprise solutions
You have ample working knowledge of IT infrastructure and large SaaS platforms
Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
You are proficient in using REST API’s and reading documentation to query new endpoints
You have familiarity with Linux and Windows environments and using the command line
You have a good understanding of data modeling and data pipelines
Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
You are confident in your communication and interpersonal skills
You possess a bachelor’s degree or higher in Computer Science or a related field