Description

Job Description:
 
You will act as a trusted technical advisor to our customers to help with public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
 
Job Responsibilities:
 
1. Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing security solutions to achieve their business and security objectives
2. Assist customers in implementing custom integrations and workflows to ensure security solutions are fully integrated into their security operations center.
3. Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams. 
4. Serve as a customer advocate in influencing product roadmap and improvements. 
5. Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.
6. Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
7. Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map product features and associated business benefits to address their needs.
8. Our Security team is critical to our success and mission. As part of this team, you enable customers by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
9. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Interested candidates can direct DM and share resumes directly to muskan.j@spnglobe.com please share #references if any

Key Skills
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